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WorkWave is seeking a motivated, energetic, and experienced manager to lead, mentor, and manage our team of Customer Success Specialists. This person will help transform the overall experience for our customers, ensuring that onboarding, conversions, and training continue to improve as we scale our business. This is a direct-line management role that will involve day-to-day supervisory duties of the team as well as acting as an escalation point across teams and for customers.
Are you dedicated to providing World-Class Customer Service? Are you passionate about Training? Do you enjoy helping users adopt to new software? If you are looking for a job that combines all three, then read on! WorkWave is seeking a Customer Success Specialist, to join our growing Customer Success Team where our mission is to turn our customers into raving fans.
At WorkWave, a Customer Success Specialist for our marketing products, manages the customer implementation experience from start to finish providing support, training, and guidance, ensuring the smooth adoption of our solution-based lead management / marketing automation software.
Are you energetic, outgoing, and love to interact with people? Do you want to be part of a company that is changing the way field service companies, large and small, are doing business? Then WorkWave, a leader in SaaS software solutions for the field service industry, has an opportunity for you! We are seeking a self structured professional to join our team and assist us in providing world class service to our customers and vendors on a daily basis.
Why work for WorkWave?
Voted one of the Best Places to Work in New Jersey, WorkWave is unique in that it has a large, established base of loyal customers but also has enormous growth opportunities in multiple areas. We are transforming the field service industry, one customer at a time, by building intuitive, best in class cloud-based software, mobile apps and high-value services that solve key pain points our customers face every day, allowing them to save money, save time and improve customer service levels, all at the same time. To do this, we focus on 3 simple things: (1) Hiring and developing great people, (2) Building great products quickly and (3) Turning customers and employees into raving fans. We’re looking for individuals that are passionate about and can help us deliver on those 3 simple (but hard to achieve) tenets.
Work here...Wave hello to a job you’ll love! This position is based at our home office in the historic Bell Works complex located in Holmdel Township, New Jersey.
We offer a robust benefits package, including health and dental, paid time off, a 401k with company match and a great environment filled with energetic, fun, team oriented people. Most importantly, at WorkWave, there IS such a thing as free lunch. By bringing in lunch from local businesses Monday through Thursday for our entire NJ staff, we support local business and offer a great perk, all at the same time. On Fridays we encourage employees to take advantage of the hour lunch break away from their desks and explore what the Bell Works “Metro-Burb” has to offer!
WorkWave is seeking a Full Stack Web Developer who is ready to step into a leadership position within our collaborative and data-driven team based in Holmdel, New Jersey. This individual should be deeply passionate about web development and the quality of the code and technologies that they implement.
WorkWave'e Design team is responsible for creating compelling visuals that capture our target audience and drive engagement with our products and corporate brand. Thoughtful design coupled with the keen understanding that great visuals generate demand for our product suite, and in turn will drive revenue growth for the business. The right candidate understands that our first objective is to generate demand for the business, has a true passion for corporate marketing versus strict graphic design, and is eager to work collaboratively to help drive revenue growth.
WorkWave’s Corporate Marketing team is responsible for creating and distributing smart, compelling programs that create buyer engagement and drive revenue. We work with multiple business units to plan, create and deliver multi-channel marketing campaigns using Marketo.
The Marketo Specialist will play a hands-on, critical role in assembling and executing marketing automation campaigns for WorkWave. Their knowledge of Marketo, as proven through certification and real-world experience, will enable them to conceptualize, set up, deliver and report on demand generation and email marketing programs. They will proactively collaborate with internal teams on marketing automation initiatives, taking responsibility for performance, quality, support and reporting.
As Product Marketing Manager, you will be responsible for all go-to-market (GTM) strategies and tactics, including customer insights, segmentation, market strategy, competitive research, market planning, thought leadership, content development, product messaging and channel activities for our WorkWave cloud-based solution, WorkWave Service. You will be a critical part of the Corporate Marketing team and additionally will have a keen focus on supporting the sales team in attaining critical goals such as leads, conversions, retention and upsell by creating and launching strategies for all product lifecycle stages: discovery, planning, launch, post-launch and end-of life. You will be the expert on market need, buyer motivations, problem statements and effectively communicate these and other market intelligence to internal stakeholders.
WorkWave is seeking a Security Engineer who loves hacking software and networks to identify vulnerabilities and weaknesses and building solutions and processes to make our products stronger, more resilient and secure from attackers. If you have a development and networking background and are passionate about security, join WorkWave to be a leader in providing engineering, product and operations teams with the security expertise to build secure products.
You’ll be asked to solve complex technical problems, implement next generation security software and service, and define the standards that will protect WorkWave and its customers as we change the way field service companies, large and small, are using technology to deliver better, faster, cheaper service to their customers? You’ll work in a 100% cloud environment and be asked to deliver novel and innovative solutions to help grow our business.
WorkWave is currently seeking a Senior Quality Engineer to join our Quality Assurance team. In this role, you will be responsible for verifying software applications and advocating for quality in each step of the development process. As part of a team developing new application features, improvements, and product evolutions, you will help form testing strategies to uncover functional and performance issues, and create automated tests that guard against future regressions.
On a daily basis, you will work side-by-side with cross-functional team members to understand requirements, author test cases, perform testing on features and fixes, create scripted automated tests, log new defects and ultimately complete all needed application testing prior to releasing new changes to our customers. As a Senior Quality Engineer, you will also provide technical leadership around broader test strategies from a systems viewpoint, recommendation around tools, provide metrics and reports, and mentor more junior team members. The ideal candidate with be: highly motivated, able to learn quickly, flexible to overcome obstacles, and ultimately energized by the challenge of testing complex applications.
WorkWave is looking for a driven, entrepreneurial Sales Executive that possesses strong consultative, and presentation skills to help change the way our customers do business.
WorkWave is growing quickly and is looking for strategic, future-thinking marketers.
The Corporate Marketing team’s core focus is to drive demand in the market place. The Senior Events Coordinator, reporting to the Corporate Communications and Events Manager, will support this focus as a key contributor in creating, managing and driving the events strategy across the portfolio.
WorkWave is revolutionizing the field service management and last mile logistics by applying cutting edge technologies to seamlessly connecting the front office, back office and field operations. Our end-to-end SaaS solutions allow customers in pest control, landscaping, HVAC, cleaning and janitorial and on demand package and food delivery to grow revenue and increase efficiency while delivering 5-star customer experiences to their end customers.
We’re looking for an experienced sales executive with a proven track record of building and scaling high performance sales teams that deliver results that meet or exceed revenue goals. The right candidate will be an experienced, data driven SaaS leader who can build, scale and manage a teams that sell a range of solutions in a large, successful and rapidly growing organization.
The VP of Demand Generation plays an integral role in driving revenue growth for the company across channels and markets. This individual will be responsible for creating the demand generation strategy and driving the successful execution of the plan across the customer lifecycle to achieve acquisition, cross-sell/up-sell, migration and retention targets for both the corporate (software) and agency businesses. The demand generation approach will encompass management of all demand generation channels, such as digital advertising, events, webinars, website strategy, and more.
We are looking for a smart, hard-working, motivated executive to lead the Customer Service aspects of our business. We view Services as a cornerstone of our success, going beyond metrics and process to focus on doing the right thing for our clients. This is a key position tasked with the definition of and execution toward a best-in-class customer experience.
Customer Service is comprised of both Support and Success departments, including Customer Support Tiers 1 & 2, Premier and Technical Support, Onboarding and Training, Implementation, Solutions and Account Management.