• Systems Engineer

    Job Locations US-NJ-Holmdel
    Posted Date 1 month ago(6/15/2018 8:51 AM)
    # of Openings
  • Overview

    Do you love technology?  Do you want to be part of a company that is changing the way field service companies, large and small, are using technology to deliver better, faster, cheaper service to their customers?  Do you feel yourself driven to utilize the latest and greatest tools to automate and optimize your work?  Then this position may be for you!


    We are looking for a Sr. Systems Engineer to join our Technology Operations team in support of our cloud and customer-hosted web-based software solutions.


    You’ll play a key role on our Technology Operations team -- specifically, you'll share / lead in the following responsibilities:


    • Develop solutions for continuously monitoring and improving our system uptime
    • Troubleshoot and resolve performance and reliability issues across our entire product landscape
    • Create policies and procedures (and of course scripts) to manage our virtual and physical server infrastructure on the AWS platform
    • Develop and leverage AWS tools and services to manage and automate key operations capabilities. This includes AWS Systems Manager, Patch Manager, Cloud Formation and custom scripting to extend the AWS services.
    • Build application environments and platforms in AWS using techniques and tools to guarantee high availability, reliability, disaster recovery, security and monitoring
    • Support our development engineers in deploying and maintaining our software systems over a variety of environments from Windows to Linux, .NET to Java, IIS to nginx.
    • Relentlessly drive operational excellence to improve application and platform reliability and recovery
    • Be or become a trusted AWS infrastructure advisor to Engineering teams to encourage the use of appropriate services, including Lambda, SES, SNS, Containers, API Gateway, etc.
    • Be or become an expert in: AWS Hosting, including VPC, EC2, ELB, and RDS, Virtual Networking Topologies, Chef, PowerShell/DSC, BASH, PHP, Windows, SQL Server (deployment and monitoring), Linux, RDP, and more


    • 2-5 years managing a network or platform of more than 100 machines, ideally in a SaaS model
    • Scripting in one or more languages, such as: PowerShell, Python, Ruby, BASH, or PERL
    • Experience working with Operations DBAs in managing production databases such as MySQL, Oracle and MS SQL (or their RDS equivalents)
    • Experience with monitoring solutions, such as: AWS CloudWatch, ElasticStack, Zabbix, NewRelic, Nagios, Ganglia, splunk, graylog2, logstash, etc.
    • Hands-on experience with virtualization technologies: VMWare, virtualbox, vagrant, AWS toolkit, docker, openstack, eucalyptus, KVM, Packer, Xen.
    • Some experience with: chef, puppet, salt, DSC, ansible, etckeeper is desirable.
    • Mentor junior engineers because you recognize the value of learning and development
    • Plus, if you have working knowledge of Cisco network switch and firewall hardware and software setup, configuration and management.
    • Plus, if you've worked in a world that dealt with storing and moving around large amounts of data, including log files.


    You should also have a Bachelor’s degree (or equivalent experience) in Computer Science, Engineering, Information Systems or a related field and 2-5 years experience in a Systems Administrator/Engineer or similar role. 


    We'd like you to know that "fit" is the most important criteria for us when hiring. We can always find “good techies” but finding “good techies” who share our values is absolutely critical.  For us, and for you!  When folks share values, they look forward to coming to work and spending time with their co-workers in delivering solutions for our customers.  To “fit” at WorkWave you must be:

    • Intellectually Curious and Passionate: You love figuring out what the problem is and finding a way to fix it. You enjoy coming to work each day and have a positive energy that the organization can see and feel.
    • Empathetic and Respectful: You truly appreciate others’ perspectives. You put yourself in others shoes and go out of your way to ensure that all perspectives are heard and understood before decisions are taken
    • Team Player: You’re willing to jump in and help whenever and wherever needed by the team. Your goal is to find ways to provide value rather than call attention to your individual performance
    • Get Things Done: Once you’ve determined the key elements of the problem, you solve it and figure out how to most effectively put that solution in place. You’re not afraid to roll up your sleeves, take responsibility and make things happen as an individual contributor but also know how to drive your team to do the same. Once you start them, you like to finish things, not just “checking the box” but making sure that they get done and done right.
    • Willing to Make Mistakes and Intellectually Honest When You Do: You are not afraid to make mistakes and, when you do, you admit them, learn from them and ensure they don’t get repeated in the future. Placing blame and spending time pointing fingers is not part of your DNA.


    Why work for WorkWave?

    Voted one of the Best Places to Work in New Jersey, WorkWave is unique in that it has a large, established base of loyal customers but also has enormous growth opportunities in multiple areas.  We are transforming the field service industry, one customer at a time, by building intuitive, best in class cloud-based software, mobile apps and high-value services that solve key pain points our customers face every day, allowing them to save money, save time and improve customer service levels, all at the same time.  To do this, we focus on 3 simple things: (1) Hiring and developing great people, (2) Building great products quickly and (3) Turning customers and employees into raving fans. We’re looking for individuals that are passionate about and can help us deliver on those 3 simple (but hard to achieve) tenets.


    Work here...Wave hello to a job you’ll love! This position is based at our home office in the historic Bell Works complex located in Holmdel Township, New Jersey.


    We offer a robust benefits package, including health and dental, paid time off, a 401k with company match and a great environment filled with energetic, fun, team oriented people.  Most importantly, at WorkWave, there IS such a thing as free lunch. By bringing in lunch from local businesses Monday through Thursday for our entire NJ staff, we support local business and offer a great perk, all at the same time. On Fridays, we encourage employees to take advantage of the hour lunch break away from their desks and explore what the Bell Works “Metro-Burb” has to offer!


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