• Fulfillment Manager

    Job Locations US-NJ-Holmdel
    Posted Date 3 weeks ago(5/4/2018 3:58 PM)
    # of Openings
  • Overview

    Do you love technology? Do you want to be part of a company that is changing the way field service companies, large and small, are doing business through mobile and desktop software applications? Then WorkWave, a leader in SaaS software solutions for the field service industry, has an opportunity for you.


    WorkWave is looking for a motivated, organized, energetic, and technical professional with strong managerial skills.  This role requires a strong technical background and experience handling GPS modems or similar IOT devices.  


    This is a hands-on position! The Fulfillment Manager will spend much of the day processing orders with the Fulfillment Technicians.  



    • Manage the order fulfillment process including order entry, administration, and shipping
    • Oversee the order tracking process and ensures orders are processed in accordance with the organization's standards
    • Ensure adequate inventory levels are maintained to maximize customer satisfaction and minimize cost
    • Manage, train, and support a team of fulfillment technicians
    • Create schedules for warehouse team members to ensure appropriate coverage for high volume, holidays, and sales promotions
    • Respond quickly to special requests from sales, marketing, and other departments requiring support
    • Assist customer support by addressing customer concerns and inquiries regarding lost or damaged shipments, order quality, and processing errors
    • Perform inventory counts and prepare reconciliation schedules
    • Perform bulk activation, cancellation, or migrations by working with the major wireless carriers
    • Ensure deployed GPS hardware has correct configuration and firmware
    • Promote a positive working environment through open communication, respectful interactions, and by creating a fun and exciting workplace for the fulfillment technicians
    • Offer product or workflow alternative solutions where appropriate
    • Consistently deliver results “the right way” both personally and professionally, instilling confidence in your intentions and those of our organization


    • Bachelor's degree or equivalent work experience
    • 3+ years of experience in managing a team in a warehousing environment
    • Expert knowledge of warehousing functions, including picking, packing, shipping, receiving, and inventory control
    • Experience with GPS Wireless technology
    • Experience troubleshooting and managing a deployment of GPS modems
    • Experience with Calamp devices preferred
    • Must be a self-starter and a team player! We need someone who takes initiative, is proactive, and truly enjoys working in a fast-paced environment!
    • Strong time management and attention to detail
    • Familiar with standard small parcel carriers, including UPS, USPS, FedEx, and DHL
    • High energy and willingness to consistently support the team with a positive approach
    • Ability to explain technical and/or process-heavy information in “real-world” terms to non-technical end users
    • Clear, direct and empathetic communication in both one-on-one and team settings; able to deal effectively when needing to reduce tension or conflict
    • Willingness to be part of a team…cooperating with others to get the right answers quickly
    • Maintains stable performance while under pressure or opposition; handling stress with grace and tact


    Since achieving results “the right way” is of critical importance, the ideal candidate will exhibit the following personal characteristics as well:



    Customer Centric: You have a strong desire to understand and empathize with customers, spending time to truly understand their concerns to ensure they are getting the help they need.

    Passionate: You love working the phones and talking to customers. You enjoy coming to work each day and have a positive energy that your teammates see and feel.

    Technical: You are technically proficient and love to teach others who are not so proficient how technology can help them be more efficient and successful in their day-to-day life.

    Organized: You can handle multiple projects at the same time. You know how to budget your time, determine priorities to meet deadlines and enjoy that feeling of accomplishment when a goal is reached.

    Proactive: You like to be busy throughout the day. You enjoy learning new things and proactively look for ways to help.

    Energetic: People can feel your energy through the phone and see it when you walk in the door. You love what you do and the clients you help and it shows.


    Why work for WorkWave?


    WorkWave is unique in that it has a large, established base of loyal customers but also has enormous growth opportunities in multiple areas.  We are transforming the field service industry, one customer at a time, by building intuitive, best in class cloud-based software, mobile apps and high-value services that solve key pain points our customers face every day, allowing them to save money, save time and improve customer service levels, all at the same time.  To do this, we focus on 3 simple things:  (1) Hiring and developing great people, (2) Building great products quickly and (3) Turning customers and employees into raving fans. We’re looking for individuals that are passionate about and can help us deliver on those 3 simple (but hard to achieve) tenets.


    We offer a robust benefits package, including health and dental, paid time off, a 401k with company match and a great environment filled with energetic, fun, team oriented people.  



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