This position will be responsible for the all the strategy, roadmap and operations regarding payment processing and the Payment Services matrixed team. This is a managerial role that requires knowledge and experience in the payments and financial services industries, specifically for credit card and ACH processing for sub-merchants. Daily responsibilities would be the management and interaction with the Payments team and vendors, point of contact for the team regarding escalated payment issues, ensuring compliance measures are being met, the supervision of the tasks and responsibilities of the team, the continued professional development of the team, and support Audit and Compliance as needed. This individual must demonstrate the ability to lead and develop a team, ensure timely and professional communication with customers and vendors, and identify key business metrics to continually improve and drive business growth.
WorkWave’s Payment Processing lead is an integral, highly-visible role to ensure the success of the WorkWave payment platform. The ideal candidate has strong core skills in project management, financial modeling, communications (both written and verbal), understands how systems integrate with each other (i.e., APIs), and can lead executive level discussions with potential partners. We are looking for a candidate who is highly motivated to drive new business lines for WorkWave, partnering with Sales, Marketing and Support to ensure successful revenue initiatives. Additionally, s/he is an effective partner to our customers and works in strong collaboration with our Engineering, Sales & Marketing and Customer Success teams for existing customers.
What you’ll do:
What you’ll need:
We value people who are smart, passionate and get things done. Fit is the most important criteria for us when hiring. We can always find “good technicians” but finding “good technicians” who can succeed in our environment is absolutely critical. So, when we say “fit,” what does that mean to us? To “fit” at WorkWave you must be:
Why work for WorkWave?
Voted one of the Best Places to Work in New Jersey, WorkWave is unique in that it has a large, established base of loyal customers but also has enormous growth opportunities in multiple areas. We are transforming the field service industry, one customer at a time, by building intuitive, best in class cloud-based software, mobile apps and high-value services that solve key pain points our customers face every day, allowing them to save money, save time and improve customer service levels, all at the same time. To do this, we focus on 3 simple things: (1) Hiring and developing great people, (2) Building great products quickly and (3) Turning customers and employees into raving fans. We’re looking for individuals that are passionate about and can help us deliver on those 3 simple (but hard to achieve) tenets.
Work here...Wave hello to a job you’ll love! This position is based at our home office in the historic Bell Works complex located in Holmdel Township, New Jersey.
We offer a robust benefits package, including health and dental, paid time off, a 401k with company match and a great environment filled with energetic, fun, team oriented people. Most importantly, at WorkWave, there IS such a thing as free lunch. By bringing in lunch from local businesses Monday through Thursday for our entire NJ staff, we support local business and offer a great perk, all at the same time. On Fridays, we encourage employees to take advantage of the hour lunch break away from their desks and explore what the Bell Works “Metro-Burb” has to offer!