• Head of Payment Processing

    Job Locations US-NJ-Holmdel
    Posted Date 3 months ago(4/25/2018 1:46 PM)
    # of Openings
  • Overview

    This position will be responsible for the all the strategy, roadmap and operations regarding payment processing and the Payment Services matrixed team. This is a managerial role that requires knowledge and experience in the payments and financial services industries, specifically for credit card and ACH processing for sub-merchants. Daily responsibilities would be the management and interaction with the Payments team and vendors, point of contact for the team regarding escalated payment issues, ensuring compliance measures are being met, the supervision of the tasks and responsibilities of the team, the continued professional development of the team, and support Audit and Compliance as needed. This individual must demonstrate the ability to lead and develop a team, ensure timely and professional communication with customers and vendors, and identify key business metrics to continually improve and drive business growth.


    WorkWave’s Payment Processing lead is an integral, highly-visible role to ensure the success of the WorkWave payment platform. The ideal candidate has strong core skills in project management, financial modeling, communications (both written and verbal), understands how systems integrate with each other (i.e., APIs), and can lead executive level discussions with potential partners.  We are looking for a candidate who is highly motivated to drive new business lines for WorkWave, partnering with Sales, Marketing and Support to ensure successful revenue initiatives.  Additionally, s/he is an effective partner to our customers and works in strong collaboration with our Engineering, Sales & Marketing and Customer Success teams for existing customers.


    What you’ll do:


    • Identify and evaluate potential FinTech partnerships that generate new business opportunities or complement existing WorkWave offerings
    • Lead the partnership process from partner assessment, executive relationship building, to post-deal program management
    • Research and maintain business landscape knowledge of key partners and trends in all things FinTech (e.g. payment processing, B2B payables, alternative financing, etc.)
    • Work with Financial Planning and Analysis to provide quantitative, qualitative, and analytical support by building financial models and developing business cases in support of new opportunities
    • Develop project plans and schedules from inception to completion. Regularly communicate project updates and status of key milestones to internal stakeholders
    • Prioritize project activities and coordinate resources cross-functionally to achieve project goals


    What you’ll need:

    • Minimum 4-7 years total work experience (having managed strategic and operational activities related to an ISO, PayFac or similar environment)
    • Strong understanding of technology and how various solutions interact (e.g. APIs, SDKs)
    • Strong analytical skills, modeling, and experience with Salesforce preferred
    • Creativity and ability to run with minimal direction in an ambiguous environment
    • Demonstrated excellence in cross-functional communication, with ability to simplify and explain complex problems to stakeholders of all levels across multiple functions
    • Strong communication skills
    • Very detailed oriented with strong organizational skills

    We value people who are smartpassionate and get things done.  Fit is the most important criteria for us when hiring. We can always find “good technicians” but finding “good technicians” who can succeed in our environment is absolutely critical. So, when we say “fit,” what does that mean to us? To “fit” at WorkWave you must be:


    • Intellectually Curious and Passionate: You love figuring out what the problem is and finding a way to fix it. You enjoy coming to work each day and have a positive energy that the organization can see and feel.
    • Empathetic and Respectful: You truly appreciate others perspectives. You put yourself in others shoes and go out of your way to ensure that all perspectives are heard and understood before decisions are taken.
    • Team Player: You’re willing to jump in and help whenever and wherever needed by the team. Your goal is to find ways to provide value rather than call attention to your individual performance.
    • Analytical: You use data as a guide in your decision-making. You’re able to understand what data is needed, to parse that data in ways that provide key insights and summarize it for the team so that it can be used to drive the intended decisions.
    • Get Things Done: Once you’ve determined the key elements of the problem, you solve it and figure out how to most effectively put that solution in place. You’re not afraid to roll up your sleeves, take responsibility and make things happen as an individual contributor but also know how to drive your team to do the same. Once you start them, you like to finish things, not just “checking the box” but making sure that they get done and done right.
    • Willing to Make Mistakes and Intellectually Honest When You Do: You are not afraid to make mistakes and, when you do, you admit them, learn from them and ensure they don’t get repeated in the future. Placing blame and spending time pointing fingers is not part of your DNA…learning enough to make sure we don’t repeat the mistake is.

     Why work for WorkWave?


    Voted one of the Best Places to Work in New Jersey, WorkWave is unique in that it has a large, established base of loyal customers but also has enormous growth opportunities in multiple areas.  We are transforming the field service industry, one customer at a time, by building intuitive, best in class cloud-based software, mobile apps and high-value services that solve key pain points our customers face every day, allowing them to save money, save time and improve customer service levels, all at the same time.  To do this, we focus on 3 simple things: (1) Hiring and developing great people, (2) Building great products quickly and (3) Turning customers and employees into raving fans. We’re looking for individuals that are passionate about and can help us deliver on those 3 simple (but hard to achieve) tenets.


    Work here...Wave hello to a job you’ll love! This position is based at our home office in the historic Bell Works complex located in Holmdel Township, New Jersey.


    We offer a robust benefits package, including health and dental, paid time off, a 401k with company match and a great environment filled with energetic, fun, team oriented people.  Most importantly, at WorkWave, there IS such a thing as free lunch.  By bringing in lunch from local businesses Monday through Thursday for our entire NJ staff, we support local business and offer a great perk, all at the same time. On Fridays, we encourage employees to take advantage of the hour lunch break away from their desks and explore what the Bell Works “Metro-Burb” has to offer!


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