• Account Manager

    Job Locations US-NJ-Holmdel
    Posted Date 3 months ago(3/14/2018 12:01 PM)
    # of Openings
  • Overview

    We are looking for an Account Manager to develop new business from existing clients by calling into our base to both cross-sell new products as well as expand our current ones.. In this role, you will be responsible for learning multiple products, providing online demonstrations, and achieving monthly quota, while working with internal teams to improve the entire customer experience. This position may require occasional travel.


    • Develop new business with existing clients to meet sales quotas.
    • Building and maintaining strong, long-lasting customer relationships.
    • Overseeing customer account, including helping with with the customer’s overall satisfaction with our product and company.
    • Assist with client requests or issue escalations as needed.


    • Bachelor's degree or equivalent experience.
    • 2-5 years of sales experience.
    • Experience driving US Small Business leads.
    • Experience selling a competing product offering preferred, but not required.
    • Proven success in sales.
    • Previously demonstrated team goal focused.
    • Ability to act independently.
    • Ability to multi-task and handle multiple prospective clients and issues simultaneously.
    • Excellent communication, negotiation and interpersonal skills.

    We value people who are smart, passionate and get things done.  Fit is the most important criteria for us when hiring. So, when we say “fit,” what does that mean to us? To “fit” at WorkWave you must be:


    • Energetic and Outgoing:  People can feel your energy through the phone and see it when you walk in the door.  You love what you do and meeting new people and it shows
    • Get Things Done:   You’re not afraid to roll up your sleeves, take responsibility and make things happen as an individual contributor but also know how to drive your team to do the same. Once you start them, you like to finish things, not just “checking the box” but making sure that they get done and done right.
    • Empathetic and Respectful: You truly appreciate others’ perspectives. You put yourself in others shoes and go out of your way to ensure that all perspectives are heard and understood before decisions are taken
    • Intellectually Curious: You love learning about people, products, and finding new ways to create connections with potential leads.  
    • Willing to Make Mistakes and Intellectually Honest When You Do: You are not afraid to make mistakes and, when you do, you admit them, learn from them and ensure they don’t get repeated in the future. Placing blame and spending time pointing fingers is not part of your DNA…learning enough to make sure we don’t repeat the mistake is.
    • Customer Centric: You have a strong empathy for the customer, wanting to deliver quality results to make customers raving fans.  You seek out knowledge to understand a their needs before recommending a demonstration of our award winning products,  ensuring the most accurate and effective results for the end user.


    Why work for WorkWave?


    Voted one of the Best Places to Work in New Jersey, WorkWave is unique in that it has a large, established base of loyal customers but also has enormous growth opportunities in multiple areas.  We are transforming the field service industry, one customer at a time, by building intuitive, best in class cloud-based software, mobile apps and high-value services that solve key pain points our customers face every day, allowing them to save money, save time and improve customer service levels, all at the same time.  To do this, we focus on 3 simple things: (1) Hiring and developing great people, (2) Building great products quickly and (3) Turning customers and employees into raving fans. We’re looking for individuals that are passionate about and can help us deliver on those 3 simple (but hard to achieve) tenets.


    Work here...Wave hello to a job you’ll love! This position is based at our home office in the historic Bell Works complex located in Holmdel Township, New Jersey.


    We offer a robust benefits package, including health and dental, paid time off, a 401k with company match and a great environment filled with energetic, fun, team oriented people.  Most importantly, at WorkWave, there IS such a thing as free lunch. By bringing in lunch from local businesses Monday through Thursday for our entire NJ staff, we support local business and offer a great perk, all at the same time. On Fridays we encourage employees to take advantage of the hour lunch break away from their desks and explore what the Bell Works “Metro-Burb” has to offer!



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