The Jira System Administrator is a pivotal role in the Business Operations team at WorkWave as it continues to refine its business processes, data, and integrations as it relates to Project Management, Issue Tracking, Development efforts and insight into cross-team work across the business. This role will be instrumental in optimizing systems, tools and data vital to WorkWave’s corporate initiatives and success.
The Jira System Administrator will balance between the Business Operations, Engineering, and other relevant departments (depending on prioritized efforts and initiatives)--ensuring all workflows are carried out and corporate data needs are satisfied from both an operational standpoint and a corporate KPI level. This role will enable the driving of data quality and reliability, optimized workflows and internal performance. It will also be pivotal in establishing enhanced automation and integrations of internal systems utilized across the organization. Jira is a tool that WorkWave has adopted on only a handful of teams and that we would like to broaden it’s usage across the company.
This person must be a highly motivated, self-sufficient, organized professional with quality communication skills to train power users among teams how to best use the system.
A Bachelor’s degree or equivalent work experience required. Marketo experience is preferred along with 3+ years of operational and/or marketing experience
We value people who are smart, passionate and get things done. Fit is the most important criteria for us when hiring. We can always find “good technicians” but finding “good technicians” who can succeed in our environment is absolutely critical. So, when we say “fit,” what does that mean to us? To “fit” at WorkWave you must be:
Why work for WorkWave?
WorkWave is unique in that it has a large, established base of loyal customers but also has enormous growth opportunities. We are transforming the field service industry, one customer at a time, by building intuitive, best in class cloud-based software, mobile apps and high-value services that solve key pain points our customers face every day, allowing them to save money, save time and improve customer service levels. To do this, we focus on 3 simple things: (1) Hiring and developing great people, (2) Building great products quickly and (3) Turning customers and employees into raving fans. We’re looking for individuals that are passionate about and can help us deliver on those 3 simple (but hard to achieve) tenets.
We offer a robust benefits package, including health and dental, paid time off, a 401k with company match and a great environment filled with energetic, fun, team oriented people. Most importantly, at WorkWave, there IS such a thing as free lunch. By bringing in lunch from local businesses 4 days per week for our entire NJ staff, we support local business and offer a great perk, all at the same time.
This position is based at our head office in Holmdel Township, New Jersey. You must be willing to work full time in Holmdel Township for the foreseeable future. The job is worth it, and there are tons of great places to live in and around the area. Plus, you get to be part of a really energetic, talented team of digital marketing experts.