WorkWave™

Front Desk Receptionist

Job Locations US-NJ-Holmdel
Posted Date 7 days ago(2/12/2018 2:43 PM)
ID
2018-1289
# of Openings
1
Category
General & Administrative

Overview

Are you energetic, outgoing, and love to interact with people?  Do you want to be part of a company that is changing the way field service companies, large and small, are doing business?  Then WorkWave, a leader in SaaS software solutions for the field service industry, has an opportunity for you!  We are seeking a self structured professional to join our team and assist us in providing world class service to our customers and vendors on a daily basis.

 

Why work for WorkWave?

 

Voted one of the Best Places to Work in New Jersey, WorkWave is unique in that it has a large, established base of loyal customers but also has enormous growth opportunities in multiple areas.  We are transforming the field service industry, one customer at a time, by building intuitive, best in class cloud-based software, mobile apps and high-value services that solve key pain points our customers face every day, allowing them to save money, save time and improve customer service levels, all at the same time.  To do this, we focus on 3 simple things:  (1) Hiring and developing great people, (2) Building great products quickly and (3) Turning customers and employees into raving fans. We’re looking for individuals that are passionate about and can help us deliver on those 3 simple (but hard to achieve) tenets.

 

Work here...Wave hello to a job you’ll love! This position is based at our home office in the historic Bell Works complex located in Holmdel Township, New Jersey. 

 

We offer a robust benefits package, including health and dental, paid time off, a 401k with company match and a great environment filled with energetic, fun, team oriented people.  Most importantly, at WorkWave, there IS such a thing as free lunch.  By bringing in lunch from local businesses Monday through Thursday for our entire NJ staff, we support local business and offer a great perk, all at the same time. On Fridays we encourage employees to take advantage of the hour lunch break away from their desks and explore what the Bell Works “Metro-Burb” has to offer!

Responsibilities

  • Meet and greet visitors in a warm and professional manner
  • Answer telephones promptly, transferring  incoming calls to the appropriate party when necessary
  • Maintain reception area and meeting rooms ensuring a tidy appearance at all times
  • Assist employees in scheduling meeting rooms and arranging for food and beverage services
  • Accept all deliveries and prepare shipments as needed
  • Sort and distribute mail
  • Administrative support for various departments throughout the company on an as needed basis
  • Knowledge of industry players and key customers
  • Assist in miscellaneous projects as needed
  • Manage/maintain digital signage software

Qualifications

  • 2+ years receptionist experience
  • Associates degree required
  • Strong computer skills
  • Highly developed interpersonal skills
  • Strong sense of teamwork
  • Ability to multi-task
  • Ability to think and act independently
  • Excellent oral and written communication skills
  • High sense of urgency and ability to prioritize
  • Excellent time management and organizational skills

 

We value people who are smart, passionate and get things done.  Fit is the most important criteria for us when hiring. We can always find “good technicians” but finding “good technicians” who can succeed in our environment is absolutely critical. So, when we say “fit,” what does that mean to us? To “fit” at WorkWave you must be:

 

  • Empathetic and Respectful: You truly appreciate other’s perspectives. You put yourself in others shoes and go out of your way to ensure that all perspectives are heard and understood before decisions are taken.
  • Team Player: You’re willing to jump in and help whenever and wherever needed by the team. Your goal is to find ways to provide value rather than call attention to your individual performance.
  • Get Things Done: Once you’ve determined the key elements of the problem, you solve it and figure out how to most effectively put that solution in place. You’re not afraid to roll up your sleeves, take responsibility and make things happen as an individual contributor but also know how to drive your team to do the same. Once you start them, you like to finish things, not just “checking the box” but making sure that they get done and done right.
  • Willing to Make Mistakes and Intellectually Honest When You Do: You are not afraid to make mistakes and, when you do, you admit them, learn from them and ensure they don’t get repeated in the future. Placing blame and spending time pointing fingers is not part of your DNA…learning enough to make sure we don’t repeat the mistake is.
  • Customer Centric: You have a strong empathy for the customer, wanting to deliver quality results to make customers raving fans. You seek out knowledge to understand a situation before you start researching or development, ensuring the most accurate and effective results for the end user.

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