WorkWave™

Director, Marketing Automation

Job Locations US-NJ-Holmdel
Posted Date 3 weeks ago(1/26/2018 11:07 AM)
ID
2018-1283
# of Openings
1

Overview

The Director, Marketing Automation is a key role within the marketing organization, as we further enhance our marketing automation programs that directly contribute to our growth. You will create and manage scalable, repeatable strategies and processes to enable closed-loop lead generation, ensuring that all marketing investments can be tracked and measured from initial engagement all the way through to closure.  You will be a key member of the Demand Generation team, working closely with the rest of Corporate Marketing (Solutions Marketing, Demand Generation, etc) and other functions such as Business Operations, to help drive pipeline for our solutions across the lifecycle (from acquisition to retention and advocacy).  As the leader of our marketing automation strategy, this professional will need to stay current on best practices, latest technologies and processes for demand generation.

Responsibilities

  • Create and manage a buyer-centric Marketo architecture for automated nurture programs across channels through the customer lifecycle.
  • Maintain and optimize lead scoring programs/model based off of buying cycles, personas, analytics and sales/service feedback.
  • Lead the successful execution of ongoing email marketing campaigns and the implementation of new Marketo programs to drive pipeline and conversion.
  • Manage the contact and targeting strategy for campaigns through behavioral and demographic data, as well as campaign analytics.
  • Develop testing strategies for multi-step nurture programs in Marketo across segments.
  • Partner with business operations to optimize and maintain Marketo and Salesforce integration, lead management (scoring/routing of leads) and the health of the contact database.
  • Design and document existing processes and implement improvements to enhance productivity.
  • Develop and manage training for all technical and non-technical users.
  • Analyze campaign/pipeline performance based on reporting to optimize programs.

Qualifications

 

  • 5-8 years experience in marketing operations, demand generation, or campaign management
  • 2-4 years of management experience
  • Marketo Certification and experience is required
  • Salesforce experience is required
  • Experience in database management including list building/maintenance
  • Successful track record of implementing and managing Marketo programs and processes
  • Marketo Revenue Cycle Modeler & Analytics knowledge and experience

 

Other Requirements:

  • Robust leadership/influencing skills; highly capable of developing and maintaining relationships
  • Self-starter; passion for solving challenges
  • Ability to manage multiple projects and competing priorities while meeting deadlines
  • Results-driven with strong attention to detail
  • Strong analytical skills
  • Solid communication skills – both written/oral
  • Ability to work in a team-oriented, collaborative environment

 

A Bachelor’s degree in business administration, marketing or related field is required.

 

We value people who are smart, passionate and get things done.  Fit is the most important criteria for us when hiring. We can always find “good technicians” but finding “good technicians” who can succeed in our environment is absolutely critical. So, when we say “fit,” what does that mean to us? To “fit” at WorkWave you must be:

 

  • Intellectually Curious and Passionate: You love figuring out what the problem is and finding a way to fix it. You enjoy coming to work each day and have a positive energy that the organization can see and feel.
  • Empathetic and Respectful: You truly appreciate other’s perspectives. You put yourself in others shoes and go out of your way to ensure that all perspectives are heard and understood before decisions are taken.
  • Team Player: You’re willing to jump in and help whenever and wherever needed by the team. Your goal is to find ways to provide value rather than call attention to your individual performance.
  • Analytical: You use data as a guide in your decision-making. You’re able to understand what data is needed, to parse that data in ways that provide key insights and summarize it for the team so that it can be used to drive the intended decisions.
  • Get Things Done: Once you’ve determined the key elements of the problem, you solve it and figure out how to most effectively put that solution in place. You’re not afraid to roll up your sleeves, take responsibility and make things happen as an individual contributor but also know how to drive your team to do the same. Once you start them, you like to finish things, not just “checking the box” but making sure that they get done and done right.
  • Willing to Make Mistakes and Intellectually Honest When You Do: You are not afraid to make mistakes and, when you do, you admit them, learn from them and ensure they don’t get repeated in the future. Placing blame and spending time pointing fingers is not part of your DNA…learning enough to make sure we don’t repeat the mistake is.

 

Why work for WorkWave?

WorkWave is unique in that it has a large, established base of loyal customers but also has enormous growth opportunities.  We are transforming the field service industry, one customer at a time, by building intuitive, best in class cloud-based software, mobile apps and high-value services that solve key pain points our customers face every day, allowing them to save money, save time and improve customer service levels.  To do this, we focus on 3 simple things:  (1) Hiring and developing great people, (2) Building great products quickly and (3) Turning customers and employees into raving fans. We’re looking for individuals that are passionate about and can help us deliver on those 3 simple (but hard to achieve) tenets.

We offer all the standard benefits, including health and dental, paid time off, a 401k with company match and a great environment filled with energetic, fun, team oriented people.  Most importantly, at WorkWave, there IS such a thing as free lunch.  By bringing in lunch from local businesses 4 days per week for our entire NJ staff, we support local business and offer a great perk, all at the same time.

This position is based at our head office in Holmdel Township, New Jersey.  You must be willing to work full time in Holmdel Township for the foreseeable future.  The job is worth it, and there are tons of great places to live in and around the area.  Plus, you get to be part of a really energetic, talented team of digital marketing experts.



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