Are you dedicated to providing world-class customer service? Are you passionate about training? Do you enjoy helping users adopt new software through converting their data? If you are looking for a job that combines all three, then read on! WorkWave is seeking a Customer Success Specialist to join our growing team where our mission is to turn our customers into raving fans.
At WorkWave, a Customer Success Specialist manages the customer implementation experience from start to finish, providing support, training, and guidance, ensuring the smooth adoption of our solution-based, workforce management software.
Additional Experience Preferred:
Why work for WorkWave?
Voted one of the Best Places to Work in New Jersey, WorkWave is unique in that it has a large, established base of loyal customers but also has enormous growth opportunities in multiple areas. We are transforming the field service industry, one customer at a time, by building intuitive, best in class cloud-based software, mobile apps and high-value services that solve key pain points our customers face every day, allowing them to save money, save time and improve customer service levels, all at the same time. To do this, we focus on 3 simple things: (1) Hiring and developing great people, (2) Building great products quickly and (3) Turning customers and employees into raving fans. We’re looking for individuals that are passionate about and can help us deliver on those 3 simple (but hard to achieve) tenets.
Work here...Wave hello to a job you’ll love! This position is based at our home office in the historic Bell Works complex located in Holmdel Township, New Jersey.
We offer a robust benefits package, including health and dental, paid time off, a 401k with company match and a great environment filled with energetic, fun, team oriented people. Most importantly, at WorkWave, there IS such a thing as free lunch. By bringing in lunch from local businesses Monday through Thursday for our entire NJ staff, we support local business and offer a great perk, all at the same time. On Fridays we encourage employees to take advantage of the hour lunch break away from their desks and explore what the Bell Works “Metro-Burb” has to offer!
We value people who are smart, passionate and get things done. Fit is the most important criteria for us when hiring. We can always find “good technicians” but finding “good technicians” who can succeed in our environment is absolutely critical. So, when we say “fit,” what does that mean to us? To “fit” at WorkWave you must be:
Customer Centric: You have a strong empathy for the customer, wanting to deliver quality results to make customers raving fans. You seek out knowledge to understand a situation before you start researching or development, ensuring the most accurate and effective results for the end user.