Software Quality Assurance Manager

2 weeks ago
# of Openings


WorkWave is currently seeking a QA Manager to lead the Web & Mobile QA team.  This is an exciting opportunity for a player/coach who is able to make a strong technical contribution with testing, and enjoys leading the efforts of others. This leadership role requires at least 8 years of related technical experience in software testing and/or software development, and familiarity with object oriented programming concepts. The ideal candidate will have significant experience with UI and API automation frameworks, and familiarity with Agile and DevOps CI/CD concepts.


  • Support multiple Scrum delivery teams with estimation, planning, and strategy for testing Web and Mobile applications
  • Establish and grow automated testing frameworks for UI and API test automation, and grown test coverage
  • Advocate for QA best practices across engineering, and establish light-weight checks and balances to prevent regressions and production issues
  • Mentor more junior members of the team in testing and engineering best practices
  • Organize and lead special initiatives as a member of the engineering leadership team, to improve process, investigate and qualify tools, develop test frameworks or techniques to benefit future projects
  • Perform (project-level) test lead duties when needed, to include: stakeholder discussions, test strategy formation, team member mentoring, status reporting
  • As a manager, monitoring team performance, recruit and mentor QA team members, and liaise between cross-functional teams.


  • 8 or more years test (or development) experience with Web and/or Mobile applications
  • Highly motivated, organized, and able to support multiple delivery teams with various needs
  • Proficiency with an object-oriented programming language, preferably C# or Java
  • Significant Test Automation skills using leading Web & Mobile tools: Selenium, Cucumber, Appium, SOAPUI, or other
  • Experience creating performance and scalability tests using: Jmeter, or other
  • Scripting skills with one or more scripting languages, such as: Python, Ruby, PowerShell is helpful
  • Experience working on Agile (Scrum) teams, and/or in a DevOps organization, is very helpful
  • Understanding of Cloud/SaaS delivery using tools such as: Git, TeamCity, Octopus, AWS
  • Strong communication and influencing skills, and professional business demeanor
  • Process mindset, able to develop and improve process in order to support quality applications
  • A Bachelor's Degree in Computer Science preferred or equivalent


We value people who are smartpassionate and get things done.  Fit is the most important criteria for us when hiring. We can always find “good technicians” but finding “good technicians” who can succeed in our environment is absolutely critical. So, when we say “fit,” what does that mean to us? To “fit” at WorkWave you must be:

  • Intellectually Curious and Passionate: You love figuring out what the problem is and finding a way to fix it. You enjoy coming to work each day and have a positive energy that the organization can see and feel.
  • Empathetic and Respectful: You truly appreciate other’s perspectives. You put yourself in others shoes and go out of your way to ensure that all perspectives are heard and understood before decisions are taken.
  • Team Player: You’re willing to jump in and help whenever and wherever needed by the team. Your goal is to find ways to provide value rather than call attention to your individual performance.
  • Analytical: You use data as a guide in your decision-making. You’re able to understand what data is needed, to parse that data in ways that provide key insights and summarize it for the team so that it can be used to drive the intended decisions.
  • Get Things Done: Once you’ve determined the key elements of the problem, you solve it and figure out how to most effectively put that solution in place. You’re not afraid to roll up your sleeves, take responsibility and make things happen as an individual contributor but also know how to drive your team to do the same. Once you start them, you like to finish things, not just “checking the box” but making sure that they get done and done right.
  • Willing to Make Mistakes and Intellectually Honest When You Do: You are not afraid to make mistakes and, when you do, you admit them, learn from them and ensure they don’t get repeated in the future. Placing blame and spending time pointing fingers is not part of your DNA…learning enough to make sure we don’t repeat the mistake is.
  • Customer Centric: You have a strong empathy for the customer, wanting to deliver quality results to make customers raving fans.  You seek out knowledge to understand a situation before you start researching or development, ensuring the most accurate and effective results for the end user.


Why work for WorkWave? 

Voted one of the Best Places to Work in New Jersey, WorkWave is unique in that it has a large, established base of loyal customers but also has enormous growth opportunities in multiple areas.  We are transforming the field service industry, one customer at a time, by building intuitive, best in class cloud-based software, mobile apps and high-value services that solve key pain points our customers face every day, allowing them to save money, save time and improve customer service levels, all at the same time.  To do this, we focus on 3 simple things: (1) Hiring and developing great people, (2) Building great products quickly and (3) Turning customers and employees into raving fans. We’re looking for individuals that are passionate about and can help us deliver on those 3 simple (but hard to achieve) tenets.


Work here...Wave hello to a job you’ll love! This position is based at our home office in the historic Bell Works complex located in Holmdel Township, New Jersey. 


We offer a robust benefits package, including health and dental, paid time off, a 401k with company match and a great environment filled with energetic, fun, team oriented people.  Most importantly, at WorkWave, there IS such a thing as free lunch.  By bringing in lunch from local businesses Monday through Thursday for our entire NJ staff, we support local business and offer a great perk, all at the same time. On Fridays we encourage employees to take advantage of the hour lunch break away from their desks and explore what the Bell Works “Metro-Burb” has to offer!


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