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Sr. Systems Engineer

Sr. Systems Engineer

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Do you love technology?  Do you want to be part of a company that is changing the way field service companies, large and small, are using technology to deliver better, faster, cheaper service to their customers?  Do you feel yourself driven to write a script before doing that mindless task for the third time?  Then this position may be for you!


We are looking for a Sr. Systems Engineer to join our Technology Operations team in support of our cloud and customer-hosted web-based software solutions.


Why work for WorkWave?

WorkWave is unique in that it has a large, established base of loyal customers but also has enormous growth opportunities in multiple areas.  We are transforming the field service industry, one customer at a time, by building intuitive, best in class cloud-based software, mobile apps and high-value services that solve key pain points our customers face every day, allowing them to save money, save time and improve customer service levels, all at the same time.  To do this, we focus on 3 simple things:  (1) Hiring and developing great people, (2) Building great products quickly and (3) Turning customers and employees into raving fans. We’re looking for individuals that are passionate about and can help us deliver on those 3 simple (but hard to achieve) tenets.


We offer a robust benefits package, including health and dental, paid time off, a 401k with company match and a great environment filled with energetic, fun, team oriented people.  Most importantly, at WorkWave, there IS such a thing as free lunch.  By bringing in lunch from local businesses each day for our entire NJ staff, we support local business and offer a great perk, all at the same time.


This position is currently based at our home office in Neptune Township, New Jersey.  WorkWave’s headquarters will be relocated to the historic Bell Works complex located in Holmdel, New Jersey during early 2017.  There are tons of great places to live in and around the area!


You’ll play a leadership role on our Tech Ops team -- specifically, you'll share / lead in the following responsibilities:


  • Develop solutions for continuously monitoring and improving our system uptime
  • Create policies and procedures (and of course scripts) to manage our virtual and physical server infrastructure
  • Support our development engineers in deploying and maintaining our software systems over a variety of environments from Windows to Linux, .NET to Java, IIS to nginx.
  • With our development engineers, troubleshoot performance and reliability issues across our world
  • Be (or become) an expert in: AWS Hosting, including VPC, EC2, ELB, and RDS, Virtual Networking Topologies, Chef, PowerShell/DSC, BASH, PHP, Windows, SQL Server (deployment and monitoring), Linux, RDP, and more.


  • 5 years or more managing a network of more than 100 machines, ideally in a SaaS model.  Possibly, this may be your growing collection of IoT devices.
  • Scripting in two or more languages, such as: PowerShell, BASH (extra credit for SH), PERL, PHP, Python, Ruby, BAT, Make.  You know in your heart that GUI's are lame and that pretty much any task can be automated by a small shell script.
  • Experience working with Ops DBAs in managing production databases such as MySQL, Oracle and MS SQL (or their RDS equivalents).  You're psyched that Aurora is out of beta.
  • Experience with multiple monitoring solutions, such as: OpsWorks, Nagios, Zabbix, NewRelic, Ganglia, splunk, graylog2, logstash, etckeeper  ... and not afraid to roll up your sleeves and hack a script to monitor that weird thing the devs had to have.
  • You're all over virtualization, with some hands-on experience with several of: vmware, virtualbox, vagrant, AWS toolkit, docker, openstack, eucalyptus, KVM, Packer, Xen.  You have a personal account in Azure, AWS, Redhat or similar.
  • It would be nice if you have some experience with: chef, puppet, salt, DSC, ansible, etckeeper.  Maybe work wouldn't let you run these, but you couldn't help yourself so you automated management of your home network.
  • Mentor junior engineers because you recognize the value of learning and development
  • Plus if you have working knowledge of Cisco network switch and firewall hardware and software setup, configuration and management.
  • Plus 2 if you've worked in a world that dealt with storing and moving around large amounts of data. Yes, logfiles count.


You should also have a Bachelor’s degree (or equivalent experience) in Computer Science, Engineering or a related field and 5 years experience in a Systems Engineer or similar role. 


We'd like you to know that "fit" is the most important criteria for us when hiring. We can always find “good techies” but finding “good techies” who share our values is absolutely critical.  For us, and for you!  When folks share values, they look forward to coming to work and spending time with their co-workers in delivering solutions for our customers.  To “fit” at WorkWave you must be:

  • Customer Centric: You have a strong desire to understand and empathize with customers, spending time to truly understand their concerns to ensure that our products and services improve their business performance
  • Intellectually Curious and Passionate: You love figuring out what the problem is and finding a way to fix it. You enjoy coming to work each day and have a positive energy that the organization can see and feel.
  • Empathetic and Respectful: You truly appreciate other’s perspectives. You put yourself in others shoes and go out of your way to ensure that all perspectives are heard and understood before decisions are taken
  • Team Player: You’re willing to jump in and help whenever and wherever needed by the team. Your goal is to find ways to provide value rather than call attention to your individual performance
  • Analytical: You use data as a guide in your decision-making. You’re able to understand what data is needed, to parse that data in ways that provide key insights and summarize it for the team so that it can be used to drive the intended decisions
  • Get Things Done: Once you’ve determined the key elements of the problem, you solve it and figure out how to most effectively put that solution in place. You’re not afraid to roll up your sleeves, take responsibility and make things happen as an individual contributor but also know how to drive your team to do the same. Once you start them, you like to finish things, not just “checking the box” but making sure that they get done and done right.
  • Willing to Make Mistakes and Intellectually Honest When You Do: You are not afraid to make mistakes and, when you do, you admit them, learn from them and ensure they don’t get repeated in the future. Placing blame and spending time pointing fingers is not part of your DNA.
  • Quirky.  No, seriously, that's one of our values.

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